We’re looking for a dynamic and passionate Customer Success Manager to join our team and fuel the growth of Atomize’s cutting-edge software. If you thrive in a fast-paced, innovative environment and love empowering clients to unlock the full potential of industry-leading technology, this is the perfect role for you!
Location: This role will be located at Atomize HQ in Gothenburg, SWEDEN
About Us: Atomize is a leading SaaS provider of next-generation revenue management software tailored to the hotel industry. With a commitment to delivering innovation and excellence, we empower hotels to automate and optimize pricing to save costs and maximize revenue and profit. The company’s long-term vision is to become a global leader in the pricing of perishable goods and services.
Atomize is a Swedish company headquartered in Gothenburg. However, we operate on a global scale as our software is utilized in over 50 countries, spanning 5 continents, by hotels ranging in size from 50 to 1,250 rooms.
About the Role
Reporting to the Chief Customer Officer, as a Customer Success Manager, you’ll be the key point of contact for our clients during the post-sale stages, ensuring they maximize the value of our platform. From onboarding to retention, your role will involve guiding hotels of all sizes across the world through the Atomize journey. In addition to fostering strong client relationships, you will identify upselling opportunities to further enhance client success and drive revenue growth. You’ll collaborate closely with internal teams (sales, marketing, data scientists, engineers, product) and external partners to deliver a seamless experience that leads to long-term client satisfaction and expansion.
If you thrive in a start-up environment, excel in relationship building, and are passionate about hospitality and tech, this role is perfect for you!
Key Responsibilities
– Client Onboarding: Oversee client implementations, ensuring smooth integrations and successful product adoption.
– Project Management: Manage multiple projects simultaneously, tracking timelines, coordinating meetings, and ensuring successful go-live.
– Customer Advocate: Be the voice of our customers internally, communicating feedback to drive product improvements.
– Client Growth: Identify opportunities for cross-selling, upselling, and ensuring contract renewals.
– Customer Support: Provide training, resolve support issues, and maintain long-term client relationships.
– Collaboration: Work closely with the product and engineering teams to align on client needs and enhancements.
– Reporting: Maintain documentation for ongoing projects and issues, keeping all stakeholders informed.
What You Bring:
– At least 3 years of experience in hotel revenue management or reservations.
– Strong understanding of revenue management principles, PMS, CRS, and other distribution technologies.
– A customer-first attitude with excellent communication skills, capable of building lasting relationships.
– Ability to manage multiple projects while maintaining attention to detail.
– Problem-solving mindset, proactively finding solutions to challenges.
– Fluent in English, and at least one other major European language.
Why Join Atomize?
What Atomize Offers You
At Atomize, you are welcomed for who you are, regardless of where you come from or how you look. We believe in diversity; the more voices we have represented and amplified in our team, the more enjoyable and impactful our collective experience will be.
Atomize provides a dynamic and transparent work environment, characterized by its openness where you have a significant opportunity to influence. We offer an attractive new office space spanning 500 sqm on the ninth floor of the newly built Brick Studios, located in central Gothenburg, next to Järntorget.
Benefits we offer You:
- Comprehensive benefit package encompassing comprehensive private insurance package and retirement plans.
- Opportunities for professional growth and advancement.
- Collaborative, transparent, and fun office culture.
- An attractive and newly-built HQ office located in Brick Studios in central Gothenburg just next to Järntorget.
- Flexible Work: Enjoy a hybrid work environment with the possibility of working remotely.
- Access to state-of-the-art technology and resources to support your success.
Join us and be a part of this vibrant community! If you’re ready to make a difference and grow with us, apply now! We can’t wait to meet you.
Send your application including CV and cover letter to [email protected]
Apply today and join a company that’s reshaping the future of hospitality revenue management!